{"id":919,"date":"2025-10-19T19:56:14","date_gmt":"2025-10-19T17:56:14","guid":{"rendered":"https:\/\/raportesg2024.gkpge.pl\/en\/?post_type=table&p=919"},"modified":"2025-11-20T15:48:03","modified_gmt":"2025-11-20T14:48:03","slug":"s4-konsumenci-i-uzytkownicy-koncowi","status":"publish","type":"table","link":"https:\/\/raportesg2024.gkpge.pl\/en\/table\/s4-konsumenci-i-uzytkownicy-koncowi\/","title":{"rendered":"S4 Consumers and end-users"},"content":{"rendered":"\n\n\n\n\n\n\n\n\n\n
Sub-topic<\/strong><\/th>\nSub-thematic unit<\/strong><\/th>\nActual or potential impact<\/strong><\/th>\nNegative or positive impact<\/strong><\/th>\nOccurrence in value chain1<\/sup><\/em><\/strong><\/th>\nDescription of impact<\/strong><\/th>\n<\/tr>\n<\/thead>\n
Information-related impacts for consumers and\/or end-users<\/td>\nPrivacy<\/td>\nActual<\/td>\nNegative and positive<\/td>\nO+D<\/td>\nPositive impact: PGE Capital Group protects customer privacy by complying with legal regulations, such as the General Data Protection Regulation (GDPR). Data Protection Officers implement privacy-by-design strategies and conduct regular training. Customers may report personal data breaches and exercise their rights under GDPR.<\/p>\n

Negative impact: Due to the volume of digital data used in day-to-day operations, the organisation is exposed to risks of cyberattacks, including data leaks.<\/td>\n<\/tr>\n

Access to (quality) information<\/td>\nActual<\/td>\nPositive<\/td>\nU+O+D<\/td>\nPositive impact: The organisation concludes contracts with consumers and end users in line with legal requirements. PGE CG ensures that product presentations and required contract documentation are structured in a clear and accessible manner, following specially developed guidelines on plain language use, which supports informed consumer decision-making. Information mechanisms and communication channels are available as part of sales and customer service processes.<\/td>\n<\/tr>\n
Personal safety of consumers and\/or end-users<\/td>\nHealth and safety<\/td>\nActual<\/td>\nNegative and positive<\/td>\nO+D<\/td>\nPositive impact: PGE Capital Group has implemented appropriate governance solutions to establish a personnel security system. It runs information and education campaigns on health and safety, helping to raise public awareness about the safe use of electricity and energy-related equipment. Additionally, PGE Capital Group sells renewable energy installations. From the consumer perspective, replacing outdated heat sources with renewable energy technologies reduces the risk of carbon monoxide poisoning and improves air quality, positively impacting health.<\/p>\n

Negative impact: PGE Capital Group operates in a high-emission industry, which may adversely affect the health and safety of consumers and end users.<\/td>\n<\/tr>\n

Security of a person<\/td>\nActual<\/td>\nNegative and positive<\/td>\nO+D<\/td>\n<\/td>\n<\/tr>\n
Social inclusion of consumers and\/or end-users<\/td>\nAccess to products and services<\/td>\nActual<\/td>\nPositive<\/td>\nO+D<\/td>\nPositive impact: PGE Capital Group treats all consumers and end-users equally. It provides and promotes digital customer service solutions such as eInvoice, Moje PGE, eBOK, and the 991 Assistant App, ensuring 24\/7 access to products and services and equal accessibility for all clients, including through traditional contact channels.<\/td>\n<\/tr>\n
Responsible marketing practices<\/td>\nActual and potential<\/td>\nPositive<\/td>\nO+D<\/td>\nPositive impact: PGE Capital Group conducts its marketing practices in accordance with legal requirements, taking care not to mislead end users.<\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n","protected":false},"featured_media":0,"template":"","class_list":["post-919","table","type-table","status-publish","hentry"],"acf":[],"yoast_head":"\nS4 Consumers and end-users - Annual Report PGE 2024<\/title>\n<meta name=\"robots\" content=\"noindex, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<meta property=\"og:locale\" content=\"pl_PL\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"S4 Consumers and end-users - Annual Report PGE 2024\" \/>\n<meta property=\"og:description\" content=\"Sub-topic Sub-thematic unit Actual or potential impact Negative or positive impact Occurrence in value chain1 Description of impact Information-related impacts for consumers and\/or end-users Privacy Actual Negative and positive O+D Positive impact: PGE Capital Group protects customer privacy by complying with legal regulations, such as the General Data Protection Regulation (GDPR). 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